Encap Roofing Solutions (“we,” “us,” “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when using our services or accessing our website.
1. Information We Collect
We may collect and process the following types of information:
- Personal Information: Name, address, phone number, email address, and other contact details.
- Technical Data: IP address, browser type, operating system, and other data collected through cookies and similar technologies.
- Transaction Data: Details about services you have requested or purchased, including payment information.
- Communication Data: Records of your communications with us, including emails and phone calls.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our roofing services.
- Communicate with you regarding your inquiries, quotes, or projects.
- Process payments and manage transactions.
- Improve our website, products, and services.
- Comply with legal and regulatory obligations.
- Send you marketing communications, where permitted by law.
3. Sharing Your Information
We will never sell your personal information. However, we may share your information with:
- Service Providers: Third parties who assist in delivering our services, such as payment processors or subcontractors.
- Legal Authorities: When required by law or to protect our legal rights.
- Business Partners: For marketing purposes, where you have provided consent.
4. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, or misuse. While we strive to protect your data, no system can be completely secure. Therefore, you share your information at your own risk.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request the deletion of your personal data, subject to legal obligations.
- Object to the processing of your data for marketing purposes.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details below.
6. Cookies
Our website uses cookies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please review it periodically to stay informed about how we are protecting your information.